How to Fix Built-in Webcam Not Working on Asus Laptop

Laptop camera can be used in different ways, but most people use it either for photography or for video chats, such as Skype or Google Hangouts.

There are some sad stories that deeply touch us, and if your ASUS camera shows a black screen after Windows update, we can’t refuse. Indeed, the horror of such a scene is indescribable. For this reason, we have prepared a detailed guide on how to effortlessly fix black screen problems with your webcam in Windows 10:

Give permission to your applications

  • Click the [Start] button, then select [Settings].
  • Select [Privacy].
  • Select [Camera], click “Edit” and turn on [Camera Access for this device].
  • To allow access to individual applications, turn on [Allow Applications to Access Your Camera].
  • Once you have allowed access to your camera, scroll to [Select the applications from the Microsoft Store that can access your camera] and allow access to the camera for the applications you want.

Make sure your webcam is enabled.

First, make sure that your camera is on and applications can use it. Here is what you need to do:

  • Open the Start menu, then the Speed Settings.
  • In the settings window click on Privacy.
  • Go to the left pane and select your camera.
  • Make sure that the “Allow applications to use my camera” option is enabled.
  • Find the “Choose which applications can use your camera” list.
  • Allow all applications to access your camera.
  • Finally, run the application you want to record video with, and see if you can do it now.

Check the hardware malfunction

Although this solution seems obvious, do not ignore it. You may have a broken webcam. Sometimes it is difficult to see with the naked eye the hardware problem of your notebook webcam. Use the Windows Troubleshooting Tool so that you do not physically check the camera:

  • Press the Windows key on your keyboard.
  • Enter “Troubleshooting” and select the troubleshooting options.
  • Scroll through the troubleshooting list. Find your webcam and try to correct the errors.

If something is wrong, you can get information here. Windows offers solutions if the problem is hardware-related. Keep an eye on it.

Uninstall and reinstall the driver.

A yellow mark may appear next to the USB 2.0 webcam in Device Manager. To fix the error, you can uninstall the webcam driver and then reinstall it.
Here is what you need to do:

  1. Open Device Manager.
  2. Expand the category “Image processing devices” and right-click the device. (In your case, the problem device may be listed under “Other devices”. If you don’t see the device in the “Image Processing Devices” category, expand the “Other Devices” category).
  3. Select the “Delete” option from the pop-up menu.
  4. If you are prompted to confirm uninstallation, select the “Uninstall driver software for this device” checkbox and click “OK”.
  5. Reboot your computer and see if the problem with the ASUS USB 2.0 webcam has been solved.

Install the driver in compatibility mode

Perform the following steps to install the notebook camera in compatibility mode:

  • Download the latest driver version from the manufacturer’s website
  • Save it to your local hard drive
  • Right-click on the driver configuration file.
  • Click Properties
  • Click on the “Compatibility” tab.
  • Select the Run this program in compatibility mode check box.
  • Select the operating system from the drop-down list
  • The driver is installed and then its performance is checked.
  • Reboot your computer and see if the problem persists.